Privacy
What we collect, why, and what we do not do. Last updated: October 2026.
Who we are
MetaPlanX publishes this website and the products described on it. For privacy questions, write to support@metaplanx.com.
This website
The site sets no advertising or analytics cookies. Fonts, images and scripts are served from this site, with one exception: the live chat (below).
Live chat
The chat window is provided by Tawk.to. When you open or use it, Tawk.to processes your messages, and any name or email you choose to give, so we can reply. It may set its own cookies to keep the conversation open between pages. See the Tawk.to privacy policy for details.
Forms and email
When you use the contact, trial or quote forms, we receive what you enter (such as your name, email, company, country and message). The forms are sent by our web host (IONOS) to our mailboxes: questions go to support@metaplanx.com and trial and quote requests to sales@metaplanx.com. We use these details only to reply, to send and follow up on trial or licence keys and quotes, and, for the Kordo waiting list, to tell you when Kordo opens. We do not sell them or share them for marketing.
Our products
DatumLens and The Matrix run on your own computer. Your schedule files are opened and processed there and are not sent to us. DatumLens’s optional AI assistant uses a model running on your computer. Kordo is not released yet; we will publish how it handles data when it opens.
How long we keep your details
For as long as needed to deal with your request and any licence you buy, or until you ask us to remove them.
Your rights
You can ask us what we hold about you, ask us to correct or delete it, or ask us to stop contacting you. Write to the address above and we will act on it.
Changes
If this page changes in a way that matters, we will update the date above.